Linking Accounts

I work for a housing community, we have a bulk account that we use to offer our residents access to comcast services.

We just opened a new account for one of our units for residents moving in soon.

I try logging in on the Xfinity app and linking the account by received the message "We don't recognize that address"

I try doing it online.

Account and identity

Xfinity ID and Security

Manage and link accounts

Link Accounts

Mobile phone number

type in the phone number

type in the security code

verify address

get the message

We don't recognize that address

Did this twice through the app and twice through the website, yesterday and today.

We need to get this resolve before the residents moves in.

thank you.

Responses

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CCErika

Problem Solver

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339 Messages

2 years ago

Hello there. Thank you for taking the time to reach out to us here on forums about your concerns with your new account included with your bulk services. We are more than happy to help! Could you please send us a DM as follows:

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.

0

Sign-In and Account Management

user_b195b0

Linking Accounts

CCErika

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