Linking accounts

Good day,

I'm a new employee at a housing community. We have 35+ units and for what ever reason they are not all linked to the main account. I have been charged with fixing this.

I have resolve the issue with most of them but with about 5 accounts I get 1 of 2 error messages.

The steps I am doing.

Signing in with the phone number of the account.

Account and Identity

Xfinity ID and Security

Manage and Link Accounts.

Link Account

Type in Phone number

type in security code

Find address in list that pops up with I start to type in address of the account I want to link.

get an error message

"did not recognize that address"

or

"to link these accounts you need to be invited by the primary user of the other account."

Can you tell me what these error message means and how I would go about resolving them.

Thank you.

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Responses

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CCShaina

Problem Solver

•

393 Messages

4 years ago

@user_ecf357 Hello and thank you for getting in touch with our team here at the Xfinity Community Forums regarding the linking of multiple accounts to a main account for a community. I appreciate you letting me know the steps you have taken so far via Xfinity MyAccount to link accounts.

Just to make sure I understand correctly, are the accounts you are attempting to link to a 'main account' in the housing community all individual accounts and customers who pay for their own Xfinity services or does the community or property manager pay for and provide the Xfinity services to the individual units as part of the tenant agreement?

2

0

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user_ecf357

Visitor

•

2 Messages

@XfinityShaina thank you for your reply

As I understand it, when the community was first set up, the residents had their own account.

Over the last year or two they have moved away from that and are putting the services under the property manager account.

I have been told the addresses I am having difficulties with should be under the property manager account, but not for certain how to verify that they have been transferred over.

4 years ago

0

XfinityChelseaB

Official Employee

•

2.4K Messages

@user_ecf357, thank you for letting us know, I appreciate it! If you could send our team a private message with your full name, the business name or property manager's name, and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

U

user_b195b0

Visitor

•

24 Messages

4 years ago

Hello, this is <EDIT: Removed Personal Information>, I would like some help linking some accounts.

(edited)

1

0

CCBiancaB

Problem Solver

•

574 Messages

Hi, @user_b195b0! Please send us a direct message with assistance with your username. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name and address so we may further assist you.

I no longer work for Comcast.

4 years ago

0

CCBrandon1

Problem Solver

•

770 Messages

4 years ago

Hello @user_ecf357, I wanted to let you know, we have heard from the other party, and will close this out to continue with the correct team as discussed. If you need anything else, please reach out, we love to help!

0

Sign-In and Account Management

user_ecf357

Linking accounts

CCShaina

user_ecf357

XfinityChelseaB

user_b195b0

CCBiancaB

CCBrandon1

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