GeorgeMadden's profile

New Poster


4 Messages

Thu, Sep 10, 2020 7:00 AM

Linked to an account that isn't me

My primary accout is not me, it's no one I know and it's registered to an address I've never lived at. Everytime I try to switch my actual account to be the primary it gives me an error. I am stuck as a secondary account because of this other account. Does anyone know the solution? I've spoken to two customer service representatives already about this to no avail.



Official Employee


839 Messages

8 m ago

Hi @GeorgeMadden  can you PM me and we'll take a look at your account? Please provide both account numbers, your Xfinity ID (email, mobile, username), as well as your service address in the message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here