New Poster
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4 Messages
Linked to an account that isn't me
My primary accout is not me, it's no one I know and it's registered to an address I've never lived at. Everytime I try to switch my actual account to be the primary it gives me an error. I am stuck as a secondary account because of this other account. Does anyone know the solution? I've spoken to two customer service representatives already about this to no avail.
Responses
ComcastJonathan
Official Employee
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839 Messages
8 m ago
Hi @GeorgeMadden can you PM me and we'll take a look at your account? Please provide both account numbers, your Xfinity ID (email, mobile, username), as well as your service address in the message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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