GeorgeMadden's profile

New Poster

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4 Messages

Thu, Sep 10, 2020 7:00 AM

Linked to an account that isn't me

My primary accout is not me, it's no one I know and it's registered to an address I've never lived at. Everytime I try to switch my actual account to be the primary it gives me an error. I am stuck as a secondary account because of this other account. Does anyone know the solution? I've spoken to two customer service representatives already about this to no avail.

Responses

ComcastJonathan

Official Employee

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839 Messages

8 m ago

Hi @GeorgeMadden  can you PM me and we'll take a look at your account? Please provide both account numbers, your Xfinity ID (email, mobile, username), as well as your service address in the message. 

I am an Official Comcast Employee.
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