2 Messages
Link TV Provider is broken
Hello!
Recently - perhaps within the last couple of days - we've lost the ability to "Link TV Provider" from our Roku, Android TV, or websites. Things like NBC.com, ABC.com, CBS.com and Max all won't authenticate whatever we try. We get a message "This network is not included in your current Xfinity TV service." - however - we can easily watch these channels on our Cable TV box.
Also - this affects our Xfinity Stream app as well.
I think there may be something messed up with our "entitlements"? That seems to be something mentioned in the forums.
Please advise!
XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@user_dh2ezt Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry that you are having some issues accessing some channels on some of your third-party devices. We can definitely take a look! Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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XfinityRichard
Official Employee
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1.8K Messages
2 years ago
@user_dh2ezt It was a pleasure assisting you in Private today and getting your concerns addressed and resolved. Please don't hesitate to reach back out if you ever have any further questions or concerns. We'll always be here for you!-Richard
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