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user_b195b0
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Conversationalist

Visitor

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24 Messages

Tuesday, December 20th, 2022 7:47 PM

Closed

link accounts

I'm trying to link a new account to some existing ones and keep receiving a message that the information doesn't match and to try again or contact support.  

This is me contacting support.   =)

Thank you.   

Question

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Updated 

2 years ago

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This conversation is no longer open for comments or replies and is no longer visible to community members.

CCShaina

Problem Solver

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393 Messages

2 years ago

@user_b195b0 Thank you for reaching out to us here at the Xfinity Community Forums regarding linking your Xfinity accounts via MyAccount! I'm sorry to hear of the issues you are experiencing and want to ensure you are able to probably set up this feature.

Are you receiving this error message when following these steps to link accounts using the 'link account' button and following the prompts on 'Let's Find Your account'? 

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user_b195b0

Visitor

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24 Messages

2 years ago

I log in with our xfinity ID

Account and identity

Xfinity ID and Security

Manage and link Accounts

Link Account

type in phone number

type in provided code

Select address from drop down screen. 

Receive the error message "the information doesn't match and to try again or contact support"

I just got back from the Xfinity store where we set up the account,  I have the receipt listing the account number, name and equipment serial number.  etc.   

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CCShaina

Problem Solver

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393 Messages

I appreciate you detailing the steps you've taken so far with the process and the exact step where the issue emerges. I'd like to take a closer look at this just to see what might be missing here to prompt that message.

Could you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

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user_b195b0

Visitor

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24 Messages

2 years ago

Good day,  

Back again.  

Refresh on what we are dealing with,   Business, Bulk Account,  Multiple Addresses link to one Xfinity ID / log in.  

We have a resident who would like to work from home and his employer is requiring that he has a separate / secure internet service separate from his home service.   

What will be required to get this set up for him??  I'm thinking a second modem with it own network name and password, but not certain if that is the best way to go with the way our service is set up.  

Thank you.  

Note: This comment was created from a merged conversation originally titled Two internet service at one location.

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user_b195b0

Visitor

 • 

24 Messages

2 years ago

Good day,  

Back again.  

Refresh on what we are dealing with,   Business, Bulk Account,  Multiple Addresses link to one Xfinity ID / log in.  

We have a resident who would like to work from home and his employer is requiring that he has a separate / secure internet service separate from his home service.   

What will be required to get this set up for him??  I'm thinking a second modem with it own network name and password, but not certain if that is the best way to go with the way our service is set up.  

Thank you.  

Note: This comment was created from a merged conversation originally titled Two internet service at one location.

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XfinityThomasA

Official Employee

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2.3K Messages

Greetings, @user_b195b0! Comcast Business SecuiryEdge is your first line of defense which helps protect all connected devices on your business network. xFi Advanced Security delivers a smart, more personalized security solution for your home network and is available at no cost to Xfinity Internet subscribers who rent a compatible xFi Gateway. Both are talking points I'd highlight to the employer which may help. And of course, our team is happy to help explore options further if you could have the resident reach out to us for further assistance. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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