Visitor
•
3 Messages
Link Account
Recently I bought a condo in FL. The xfinity service was to be switched from the prior owner to me. Somehow, this is not done after hours on the phone, repeated forms submitted. How can I actually reach someone who will solve the problem?
The immediate problem is when I log in online to confirm everything, the account that shows up is an account I had in DE 5 years ago. I click on Link to add another account - and get an error message that a communication error has occurred.
How do I get access to my correct, current account?
CCGina
Official Employee
•
800 Messages
3 years ago
Hi @user_77a32d, congratulations on the new condo!
It sounds like the online issue may be resolved by unlinking your old account. As for the switching of the account services, that would usually be done by a transfer of ownership process and would mean that the new owner would be keeping all of the same services and equipment, essentially just changing the name on there. It requires both the new and old account owners to sign notarized affidavits which are either submitted electronically or in one of our service centers. Have those steps already been completed?
Please let us know if the unlinking works too!
2
0
CCGina
Official Employee
•
800 Messages
3 years ago
Thank you for letting us know about the unlinking, and for the information about what was already done with the transfer of ownership! It helps us to know where things are at and also potentially helps other forum members who may be looking into the same or a similar topic, too!
We would be glad to take a further look into this for you. We'll be glad to try and resolve this without you having to go into a store, if it can be avoided :)
Please send us a direct message, using the following instructions:
0
0