Legal Name Change

Hello @user_fkai0n, thank you for taking the time to leave a post. First, congratulations on your recent marriage! We completely understand wanting to make sure your account reflects your new legal name, and we’d be happy to help you with updating your account information. We would need to open a ticket so you can provide the required documentation to update your last name. You’ll need to provide either a copy of your marriage license or a copy of your driver’s license or other valid government-issued identification showing your new name. To get started and help protect your personal information, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.