Visitor
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2 Messages
legal name change
I need to change the legal name on my account. I've heard I need an Account Change Request form. I've tried going through Xfinity Assistant but they never change it or give me the form. What can I do? There's no direct message button anymore.
XfinitySara
Official Employee
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2.8K Messages
9 hours ago
Hello, @lily_53535! Thank you for creating a post to get started. We're always more than happy to help in any way we can, and while we do have access to Account Change Request tickets, I do have something I can share with you first.
In order to get an account changed over into someone else's name (or process a legal name change like you've mentioned), the current account holder and the new account holder (if applicable) must both fill out the account change request form which can be found HERE, and then go into a local store (together if applicable) to provide the additional documentation as well as this form. Once these steps have been completed the change will occur! Though if you have more questions, check out our Account Change Request FAQs HERE.
And please let me know if this helps! Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
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