1 Message
keeping email accounts
Is there a way for an account holder to disassociate email addresses of family members who no longer live in the home from his Xfinity account without actually deleting those email addresses?
1 Message
Is there a way for an account holder to disassociate email addresses of family members who no longer live in the home from his Xfinity account without actually deleting those email addresses?
XfinityJamesC
Official Employee
•
2.4K Messages
5 months ago
Greetings, @user_444a9u! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your account users. You have definitely come to the right place for assistance.
If you have account users with a Comcast email address, they will need to be linked to an active account to keep their email address active. You can always change their permission level to a "Member" or "Viewer" if you want to remove any account permissions from their login, but if you remove their profile entirely, it will delete their email account, unfortunately.
You can find more details about changing permission level here: https://www.xfinity.com/support/articles/primary-and-secondary-accounts
You can find more details about removing users here: https://www.xfinity.com/support/articles/delete-username-from-account
You can find more details about linking an Xfinity ID to a different account here: https://www.xfinity.com/support/articles/switching-between-multiple-accounts
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