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Daniel465
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Tuesday, September 26th, 2023 10:07 AM

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Keep getting signed out of account immediately after signing in. New customer here.

I Signed up for xfinity a few hours ago, made an account, and placed an order. However, I do not even know if the order went through, nor am I able to log into my xfinity account as I’m immediately logged back out when I try.

I already tried clearing cache/cookies, using private/incognito mode, using different browsers and devices, and the result is the same.


Not a good first experience, I must say.

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2 years ago

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XfinityRoberto

Official Employee

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2.1K Messages

2 years ago

Hi there and welcome to Comcast. I want to thank you for giving us this new opportunity to work with and your family for all of your entertainment needs! I am sorry to hear you are not able to sign into your new account. @Daniel465, I am happy to take a look at your new account.

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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