Jesus take the wheel!!!

2 hrs trying to pay a bill is ridiculous!!!!! Why can't people who have an Xfinity acct have a well versed acct number on their own account page!!!! The id number won't work.. and u won't take the payments, like I have to hand deliver a.payment for services Everytime.. it's ridiculous!!!! And then most the store dnt open til 10 or 11 cause they're in the hood!!!Have mercy y'all.. and ur automated system is for the birds. You make enough to have live English speaking folks. Without a thick accent that makes it impossible to.understand!!