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Cladlock
1st Topic

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2 Messages

Saturday, May 6th, 2023 2:52 AM

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Issues with Xfinity Mobile AND Home Internet Account

I recently created a home internet plan, ever since I did it and linked it to my existing account i've been getting the following errors.

I can't access my mobile account at all to pay my bill or see my usage.

Mobile account says:

Home internet says:

Question

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Updated 

2 years ago

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CCGina

Official Employee

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800 Messages

2 years ago

Hi @Cladlock! 

 

Thank you so much for including the screenshots! To clarify, you mentioned that you created an internet plan and linked it to an existing account; does that mean you have two accounts? If so, that may be the cause of the trouble! If you linked them, you should be prompted to confirm the address of the account you'd like to access, when you login: How To Link, Unlink, and Switch Between Multiple Xfinity Accounts

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Cladlock

Visitor

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2 Messages

@XfinityGina​ That doesn't look to be it. I only see the 1. I did unlink an inactive account right after I created this one.

But I still can't access my mobile account at all

2 years ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Thank you for clarifying. It's possible the Xfinity Mobile account is still associated with your old account, even if your online profiles have been unlinked. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 years ago

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