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user_zvgtmi
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6 Messages

Sunday, May 5th, 2024 4:36 PM

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Issues with confirming Military Status

I'm trying to set up the Military Discount for my father's account.  The billing is in his name but I set up his xFinity account since he's not technologically savvy.  When I attempt to confirm his military status it pre-populates with my name and I'm unable to change it to his name on that page.  I recently made changes to his overall account to make sure that his name is listed as the user but that hasn't helped with the 'confirm military status' page.  Any suggestions?

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Updated 

4 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

7 months ago

@user_zvgtmi When you sign into your fathers account you would want to make sure you are using his profile. Do you have his name set up as the primary account holder? 

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user_zvgtmi

6 Messages

Yes.  His name is set up as the primary account holder.  I made the change yesterday.

7 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

@user_zvgtmi ahh ok since you just made the change yesterday I would give it a bill cycle to show up online as the online profile is not a live biller. It doesn't always take that long but it can. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

user_zvgtmi

6 Messages

Thanks!  I'll check every now and then for the next month then.

7 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

@user_zvgtmi Let us know if we can help. We are always happy to assist when we can! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

Again

Expert

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31K Messages

7 months ago

@user_zvgtmi 

If you get the same results next time, try logging out of the account and clearing cache and cookies.  Make sure that you are signing in to his account and not yours the next time.  And if your browser is set to pre-populate, you might want to turn that off as well.  Good luck!

5

user_zvgtmi

6 Messages

Thanks!  However, as the image I attached states, 'All fields are pre-populated from your Xfinity Account'.   So I have no control over the pre-population of the form. 

(edited)

7 months ago

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XfinityJohnG

Official Employee

 • 

1.3K Messages

Hello @user_zvgtmi. We just wanted to check back in to see if you had been able to get that name change issue resolved. If you have any questions or need further assistance with that you can always reach out to us here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_zvgtmi

6 Messages

@XfinityJohnG​ The name change still isn't showing. When I attempt to confirm his military status it pre-populates with my name and I'm unable to change it to his name on that page.

6 months ago

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XfinityJohnG

Official Employee

 • 

1.3K Messages

Thank you for reaching back out to us here @user_zvgtmi. I will be happy to check further into that from here. Could you send us a direct message with your name, the account holders name and the complete address for that service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_zvgtmi

6 Messages

@XfinityJohnG​  Done!

6 months ago

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user_smcmnq

1 Message

4 months ago

Literally cannot verify as it will not accept my email and send verification code. Beyond annoyed at this point as this was the only thing that kept me from recently switching to Verizon. 

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