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user_y60dro
1st Topic

5 Messages

Monday, December 18th, 2023 11:29 PM

Closed

Ipad doesn't recognize my new password

I was required to change my password when I logged in on my desktop Mac., then I tried to change the password on my ipad. I changed the password on both the mail app and the password tab in settings. When I try to check my email, it tells me there's no password. I tried adding the account again as a new account and I get the same error message. How do I fix this?

Thanks!

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Updated 

1 year ago

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XfinityRaf

Official Employee

 • 

633 Messages

1 year ago

Good afternoon @user_y60dro. Are you able to login on your Mac? 

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user_y60dro

5 Messages

Yes I am able to log in on my MAC but not on my IPAD or now I just tried the xfinity app and it doesn't work their either

1 year ago

0

XfinityRaf

Official Employee

 • 

633 Messages

Can you use a web browser on your iPad and trying logging in to the XFINITY website? Let us know if you get the same message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_y60dro

5 Messages

Hi,

Yes I get a password error from the web browser telling me its incorrect. The browser I use on my Mac is Chrome but its Safari on my Ipad. I was able to log in to the xfinity app on my Iphone, but not the email.

1 year ago

0

XfinityJohnG

Official Employee

 • 

1.3K Messages

That is very strange indeed @user_y60dro. If you cannot get that reset at the http://www.xfinity.com/password site you may need to reach out to our security team for password problems. You can contact them at https://internetsecurity.xfinity.com/help/report-abuse/ for assistance with a password issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_y60dro

5 Messages

Hi again,

Actually I am now able to log in using the browser, just not through direct email. Is there anything else I can try?

1 year ago

0

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