Visitor
•
3 Messages
Invite friends and family encounters You can't make this change right now
Hi,
When I try to click invite friends and family under account and identity, it brings me to the page
You can't make this change right now
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
It provides link to my contact info page, but I have both phone number and email updated and verified I believe.
I tried remove cache of the browser, not helping.
My phone number and email was updated yesterday. I waited until today to try again just in case the database takes some time, but today the problem still exists.
XfinityJulie
Official Employee
•
29 Messages
8 minutes ago
@user_qre8lk
Thank you for reaching out to us here on the Xfinity Forum. I appreciate the steps you have attempted already to add your family and friends.
I am here to help you resolve this issue, you are in good hands.
Thank you for clearing your cache and cookies, sometimes that does get in the way. I have two questions as we get started:
-Have you tried a different browser to do this? (Chrome, Firefox or Edge)
-Do you currently have a VPN running on your computer?
Thank you!
2
0