Visitor
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2 Messages
Internet Tab Not available on the xFinity iOS App for me
Hi,
I am unable to see the Internet option on my iOS Mobile app since the day the technician came and did an equipment swap. Now I am unable to manage my Internet setting for my home.
I have tried multiple troubleshooting:
- Force close and reopen.
- Login and Logout
- Remove the app completely and reinstalled.
Nothing works. Every time I have to chat with a representative, I have to explain them the whole thing and they again (sadly) tell me to do above steps, which are absolutely not working. (There is another issue with billing amount.. ignore that for now)I am attaching the image Please help here!
Update: I have a case number: CR Ticket #[Edited: "Personal Information"] . Please check on it as well
XfinityDilary
Official Employee
•
2.3K Messages
1 day ago
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