Visitor
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1 Message
Internet plan is not showing in my account
I upgraded to a 600 mbps yesterday and now my account doesn’t show internet plan and think that I am not a internet customer. TV plan shows up but I don’t even have a TV plan. Please help.
edit: forgot to mention that my xfinity internet connection works fine.
CCRose1
Contributor
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242 Messages
3 years ago
Hello @LongN206 could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3ALoy97
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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