Visitor
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1 Message
Internet not working
My bill is paid. No outage in my area but Internet is disconnected and now they are saying they can't get nobody out here till July 5th.. and I NEED MY INTERNET because I work from home. What the issue I need my reimbursement back because it has been like this since Wednesday June 24 ,2026
XfinityDuron
Official Employee
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827 Messages
58 minutes ago
I completely understand the frustration an issue like this can cause @Magana08 I will be more than happy to help you with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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