Visitor
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1 Message
Internet Move
I am moving and keeping my current equipment. The system is glitching and trying to make me pay for a new account. Please process a simple service transfer on your end and waive any automated install fees. Who do I need to talk to to accomplish this?
XfinityCarolyn
Official Employee
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497 Messages
2 hours ago
@user_3td4u2, I completely understand. You’re simply trying to transfer your existing Internet service to your new address while keeping your current equipment, so I can see how frustrating it is to have the system treat this like a new account.
Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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