Visitor
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1 Message
Internet Monthly Usage: September data usage calculation
Hello Xfinity Support,
I’m writing to dispute the data usage reported for September. I had intentionally limited my internet usage as I approached the monthly allowance. At approximately 6:00 PM on September 30, I checked the Xfinity app and it indicated that I was already in the new data cycle. Relying on that information, I resumed my normal usage. I have a screenshot documenting what the app displayed.
Please review and provide a corrected calculation of my September usage, including any usage recorded after the app indicated the new cycle had begun. I also ask that this incident not count against any annual courtesy overage available on my account, since I relied on the information presented in the Xfinity app.
Please confirm the results of your review and any corrections made to my account.
Thank you.
BruceW
Gold Problem Solver
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27.7K Messages
6 hours ago
The usage meter resets at the end of the last day of each calendar month UTC. Where Standard time is in effect, the reset happens at 7PM Eastern, 6 Central, 5 Mountain, and 4 Pacific. Where Daylight Saving time is in effect, it happens at 8PM Eastern, 7 Central, 6 Mountain, and 5 Pacific.
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XfinityJosephA
Official Employee
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2.5K Messages
20 minutes ago
Hello @user_tgmiprthis may be a normal data calculation as mentioned by our Expert. In general our Customer Security Assurance team handles data escalations. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.
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