Gold Problem Solver
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26K Messages
Internet info page not working
Today is day 8 of https://www.xfinity.com/learn/internet-service/auth returning:
Your plan
Check back soon
This information is unavailable at the moment, or it didn't load as expected
Cookies and cache cleared, tested in Firefox, Chrome, and Edge. All up to date. Page reloaded and revisited many times.
What is the problem???
BruceW
Gold Problem Solver
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26K Messages
3 months ago
Will an employee please respond to this post? Usage meter inaccessible for over a week!!!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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26K Messages
3 months ago
After 3 weeks have passed and several phone calls and chats with CSA, the Check back soon / information unavailable problem continues. Help?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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26K Messages
2 months ago
Over a month later, absolutely no change. https://www.xfinity.com/learn/internet-service/auth still returns:
Forum reps have not helped. Phone reps have not helped. CSA has not helped.
What does it take???????
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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107.1K Messages
2 months ago
@BruceW I escalated this again Bruce. Good luck !
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BruceW
Gold Problem Solver
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26K Messages
6 hours ago
This is still broken. Forum chat didn't help. Calling CSA didn't help. NOTHING has been done.
It's THREE MONTHS LATER! What does it take???
Pease be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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107.1K Messages
6 hours ago
😞
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