Visitor
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1 Message
Internet Deactivation
My internet has been deactivated suddenly without any notice, when I called customer service they said account has been deactivated because of billing issue though I don't have any outstanding due.
They said the previous tenant of the apartment had some outstanding balance so comcast deactivated my account without verifying who is currently staying in the same apartment, without verifying the account name, phone number, SSN. This is totally ridiculous and they said turn around time is 1 week to resolve this issue .. this is totally frustrating.
XfinityShawn
Official Employee
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1.9K Messages
13 hours ago
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