internet account suddenly became inactive

user_azsyfb Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your services. I'm sorry to hear you are experiencing some difficulties with your services. I'd be happy to take a look at your account and services, and see what is needed to get you back up and running. To begin, can you please send a Direct Message with your name and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it