3 Messages
Instantly Logged Out When Logging In
When I try to access my account and hit "Sign In" in the top right corner, it will sign me in, and only after a few seconds the top right corner will just say "Sign In" again. I can't access my account on any other devices, with any other browsers, with any other wifis, changing my password didn't help either. I have tried everything and I can't even delete the account and make a new one because I can't log in. How am I supposed to get into my account? It only started glitching like this after I tried to purchase wifi.
XfinityBenny
Official Employee
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519 Messages
1 month ago
@user_e3v656 Thanks for joining the Xfinity family and the forum. Once you place an order, then a spot is open for you to create the online profile. Use the steps here http://www.xfinity.com/getstarted. Before you create the profile though, check to see if you can still place an order for your address. If you can still place an order that means the original attempt wasn't completed, and you can proceed to finish it successfully.
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serenasc
1 Message
16 days ago
I'm having this same problem. I have a profile set up and I only use one email address. I'm not sure how to get into my account, and I had only set it up a couple weeks ago to purchase internet service.
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