INFORMATION DOESN'T MATCH RECORDS / CAN'T ACCESS ACCOUNT INFORMATION

@Xfinity Support Having trouble setting up XfinityID, getting error "This information doesn't match our records".

Also can't access My Account or View my Bill page. Error messages are "Hmm, the page didn't load correctly" and "A communication error has occurred," followed by showing me the login page again respectively.

I am a new customer and have not received a confirmation for my order to my knowledge. Any help appreciated!!!!

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CCXavier

Retired Employee

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695 Messages

4 years ago

We will be happy to assist you, would you be so kind as to send us a peer to peer message, so we can gather your account information, please?

2

0

K

kbc_1202

Visitor

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3 Messages

@XfinityXavier I tried to type your username in a direct message but it does not have you in the drop down menu.

4 years ago

0

CCJimmy

Problem Solver

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492 Messages

@kbc_1202 I did receive your message! I'll send you a response shortly!

I no longer work for Comcast.

4 years ago

Sign-In and Account Management

kbc_1202

INFORMATION DOESN'T MATCH RECORDS / CAN'T ACCESS ACCOUNT INFORMATION

CCXavier

kbc_1202

CCJimmy

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