Infinite Login Loop

The app doesn't work, and none of the browsers I've tried (chrome, firefox, opera) have worked. I've tried clearing cookies on all browsers before entering my credentials, and still none of them allow me to sign in.

Gotcha! Just to confirm, are you attempting to use the MyAccount app or the Xfinity app? We retired the MyAccount app a few months ago, now our primary hub for your Xfinity experience is through our Xfinity app. You mentioned traditional web browsers, are you doing this on a laptop or desktop computer? That would not be the app but the website. To access the 

portal on a Windows PC or Mac, the device must meet the following minimum requirements.

Hardware

• 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor
• 128 MB RAM
• Video card with 64 MB memory
  
  

Supported Operating Systems

• Windows 10 (Desktop mode)
• Windows 8 (Desktop mode)
• Windows 7

Macintosh Computer Requirements

If you access the Xfinity Stream portal on a Macintosh computer (Mac), your Mac must meet the following minimum requirements.

Hardware

• Intel Core Duo 1.83 GHz or faster processor
• 256 MB RAM
• Video card with 64 MB memory
  
  

Supported Operating Systems

• OS X 10.7 or later (OS X 10.14.4 or later if using Safari)
  
  

Web Browsers

Browser version updates are usually performed automatically, but if you’re on an outdated browser, you may be asked to manually update your browser.

• Chrome: Download or learn more.
• Edge (PC Only): Download or learn more.
• Firefox: Download or learn more.
• Safari (Mac Only): Download or learn more.

I am using the most up to date version of the Xfinity app on Android. I am now getting an error saying "Access not Authorized" and that I have "signed in successfully, but must be an Xfinity user to enjoy this service".

To try to access the login portal for Xfinity via web browsers, I am using a Macbook that meets all of the minimum requirements. I am still stuck in an infinite loop when I try to log on with any of the browsers.

Thank you @user_j8q7p4 are you signing in with the primary XFinity ID? 

If you are and still having issues, please send us a direct message with your full name and service address. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it