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Visitor

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2 Messages

Wednesday, May 31st, 2023 4:45 PM

Closed

Infinite Loading when I try to access anything on my account

For the past month I have been absolutely unable to view anything related to my account. When I try to viewed my monthly billing statement this month I was met with an infinite loading screen with the message "Something unexpected happened" flashing for a split-second. When I try to view account settings, I'm met with an infinite loading screen. When I try to visit "Change my plan", I'm met with an infinite loading screen. When I go to "Account and Identity", I'm met with an infinite loading screen. It's the same thing everywhere I go. I've tried it on 4 different devices using 3 different browsers on each with resetting the cookies in all browsers. I even tried using incognito mode in every browser too. Nothing is working on this website right now.

I didn't even receive my email about my monthly billing statement this month either.

Official Employee

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1K Messages

2 years ago

Hey there, thanks for letting us  know about your issue. Are you able to try on a different network? Either cellular data or a different wifi network?

Visitor

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2 Messages

@XfinityAnthonyT​ Yes, I tried it on my home's wifi network, the wired network, and cellular data

Official Employee

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1K Messages

2 years ago

Okay, send a DM to XFINITY SUPPORT with your name and address so I can put in a ticket for you.

Expert

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31.4K Messages

@XfinityAnthonyT@user_909bb9 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 
[Credit to BruceW for the instructions]

I am not a Comcast Employee.
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