Visitor
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2 Messages
Infinite Loading when I try to access anything on my account
For the past month I have been absolutely unable to view anything related to my account. When I try to viewed my monthly billing statement this month I was met with an infinite loading screen with the message "Something unexpected happened" flashing for a split-second. When I try to view account settings, I'm met with an infinite loading screen. When I try to visit "Change my plan", I'm met with an infinite loading screen. When I go to "Account and Identity", I'm met with an infinite loading screen. It's the same thing everywhere I go. I've tried it on 4 different devices using 3 different browsers on each with resetting the cookies in all browsers. I even tried using incognito mode in every browser too. Nothing is working on this website right now.
I didn't even receive my email about my monthly billing statement this month either.
XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Hey there, thanks for letting us know about your issue. Are you able to try on a different network? Either cellular data or a different wifi network?
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XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Okay, send a DM to XFINITY SUPPORT with your name and address so I can put in a ticket for you.
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