1 Message
Infinite Loading / stuck in my plan details ("Customize your plan")
My page won't load to view or change my current plan information. The page is stuck loading with four of three bubble animations that never stop.
1 Message
My page won't load to view or change my current plan information. The page is stuck loading with four of three bubble animations that never stop.
XfinitySara
Official Employee
•
1.3K Messages
1 year ago
Hey there, @smill123! First, thank you for creating a post about your page loading concerns. We definitely want to help however we can! Second, we've edited your Xfinity Forums username since it previously contained what appeared to be personally identifiable information (such as first and last name). Feel free to edit it again to something of your choice. We just ask that you avoid using your full name.
Regarding the page you are on, are you trying to use our Plan Builder by chance? Or, were you attempting to access your account via the Xfinity App? Either way, may I ask what troubleshooting you have attempted so far such as refreshing the website, logging out and back in, clearing cache and cookies, force-closing the app and relaunching it, etc.? We definitely want to help you get the proper access to your online account, and these are a few ideas to try if you haven't yet!
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