Visitor
•
1 Message
Incorrect Membership Tenure — Request for Tenure Restoration from Platinum to Diamond
Incorrect Membership Tenure — Request for Tenure Restoration
We have been continuous Comcast/Xfinity customers since 2007, but our Xfinity Membership currently shows our tenure beginning in 2018.
Our history is:
- Old residence/account: 2007–2020
- Current residence/account: 2018–present
- The two accounts therefore overlapped for about two years
- There was never any break in Xfinity service, much less a 90-day break
The store in Orleans, MA told us that Membership tenure must be continuous on a single account number and that prior accounts cannot be counted. However, I cannot find that requirement in the published Xfinity Membership FAQ. The FAQ refers to “continual service with us,” provides a 90-day rule for customers who leave Xfinity, and also addresses customers with multiple accounts.
Could an Xfinity representative please review our account history and open a tenure restoration/correction ticket if appropriate?
This is time-sensitive because the current Platinum designation, rather than Diamond, affects our eligibility for a current Xfinity Mobile/iPhone promotion.
I can provide both account numbers, service addresses, and old Comcast/Xfinity bills documenting the overlapping service privately.
XfinityLinda
Official Employee
•
2.7K Messages
8 hours ago
Thanks for meeting us here in our community, @thefundguru. We appreciate you taking the time to meet us here. We'll be happy to take your information and get a ticket opened for review and adjustment of your Membership Tenure. In order to do so, we'll need for you to send us a Direct Message with your full name and current service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0