2 Messages
Incorrect Cancellation
I received an email about cancelation of this account. I did not request this and still need to keep the account open.
2 Messages
I received an email about cancelation of this account. I did not request this and still need to keep the account open.
XfinityRaf
Official Employee
•
633 Messages
9 months ago
Good evening @user_pziome. We can certainly look into your account status and provide an update. Could you please send our team a direct message with your full name and full address? Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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