Incorrect Cancelation Email

I received an email from Xfinity that says "We received your cancelation request, and we're on it" when I have not put in a cancelation request. I would like to make sure my Xfinity service is continued and not canceled.

Responses

Accepted Solution

XfinityDilary

Official Employee

•

1.8K Messages

5 months ago

user_x36vzn Thanks for posting on our community forums for assistance. We can check the account status. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_x36vzn

Incorrect Cancelation Email

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