Visitor
•
1 Message
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and I reply on my internet for work.
Visitor
•
1 Message
My account is showing inactive even though I paid my wifi bill. I have no internet and I reply on my internet for work.
XfinityBenjaminM
Official Employee
•
2K Messages
2 years ago
@user_1ad365 Hello! Thank you for reaching out to us here on our Community Forums. We'll need to access your account to figure out why your account is inactive even after paying your bill. Please send us a Private Message with your full name and address so that can assist you further. Here are instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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