Visitor
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1 Message
Inactive account deletion
Hello, good day. I'm having issues with using my personal email on my account because an inactive account is still filing it. Can I delete the inactive account or have it so I can use my personal email on my active account? It is affecting how I get notices on my account and causing late payments. Nobody seems to be able to help me. Its getting really difficult to find solutions to this problem. Thank you for your time.
CCKimberly1
Official Employee
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842 Messages
3 years ago
Thank you for reaching out to me. I do appreciate your time and patience. My name is Kim, and I am here to help.
Would you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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