I'm getting a mystery message when I log in that says "We're getting your order ready"

When I log into my Xfinity account from a web browser, the front page includes this message:

I am not aware of any order outstanding, and when I contact Xfinity about it, they can't find anything outstanding either. What's going on?

Responses

Oldest First

Selected Oldest First

XfinityShawn

Official Employee

•

2.5K Messages

5 months ago

@user_t7kcbj It maybe just an error/glitch with the site if representatives couldn't find an order when you contacted them about it.

2

0

U

user_t7kcbj

Visitor

•

6 Messages

When can I expect it to go away?

Like

Reply

5 months ago

0

XfinityDilary

Official Employee

•

3.4K Messages

user_t7kcbj, can you try clearing the cache and cookies on your browser to see if that helps clear the message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

5 months ago

0

Sign-In and Account Management

user_t7kcbj

I'm getting a mystery message when I log in that says "We're getting your order ready"

XfinityShawn

user_t7kcbj

XfinityDilary

New to the Community?