I'm getting a mystery message when I log in that says "We're getting your order ready"

When I log into my Xfinity account from a web browser, the front page includes this message:

I am not aware of any order outstanding, and when I contact Xfinity about it, they can't find anything outstanding either. What's going on?

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XfinityShawn

Official Employee

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2.1K Messages

8 days ago

@user_t7kcbj It maybe just an error/glitch with the site if representatives couldn't find an order when you contacted them about it.

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user_t7kcbj

Visitor

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6 Messages

When can I expect it to go away?

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13 hours ago

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XfinityDilary

Official Employee

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3K Messages

user_t7kcbj, can you try clearing the cache and cookies on your browser to see if that helps clear the message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 hours ago

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Sign-In and Account Management

user_t7kcbj

I'm getting a mystery message when I log in that says "We're getting your order ready"

XfinityShawn

user_t7kcbj

XfinityDilary

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