IDM.xfinity.com

Why do I keep getting this window when I try to log in to connect.xfinity.com

Responses

XfinityMichaelC

Administrator

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4.2K Messages

4 years ago

Greetings, @duckfan65! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you continue to keep being brought to this page when trying to log into your account. I do believe the IDM page is for ID Management. Are you able to get to your account? Have you had any issues with you Xfinity password lateley?

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duckfan65

Regular Visitor

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5 Messages

@XfinityMichaelC sometimes it opens fine, but more often than not I get the IDM sight. This just started a couple of weeks ago. No problem with my password.

4 years ago

0

XfinityMichaelC

Administrator

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4.2K Messages

Thank you for this information. Was this a brand new account or did you transfer from a different address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

U

user_daf719

Visitor

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1 Message

I am experiencing the same problem. I can log in fine but the IDM screen keeps popping up. How do I get it to stop?

3 years ago

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CCJodie

Problem Solver

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1.3K Messages

@user_daf719 Sorry about that. Have you tried to clear your cookies and cache on the browser you're using?

I no longer work for Comcast.

3 years ago

0

Sign-In and Account Management

duckfan65

IDM.xfinity.com

XfinityMichaelC

duckfan65

XfinityMichaelC

user_daf719

CCJodie

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