I would like to have my old address removed and the automatic payment carried over to the new address

@XfinityJodie​ 

that's when I run into the can't be unlinked because automatic payments are turned on...if I switch it off will I be penalized as a result as I had thought this was a condition of the service I had with you?

nm I think I may have it figured, thanks for your time

Please let us know if you did or not! We'll be here to help. 

thought I had it but none of this is working out. I disabled autopay and it still squawked about an autopay is enabled. I tried switching accounts which only took me to the same page @XfinityJodie 

@Tennoryu Let's take a closer look then. Please send us a direct message with your full name and service address. 

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