1 Message

Wed, Aug 4, 2021 12:08 AM

I use Finovera to pay my bills. How do I request Xfinity to grant them access?

The Xfinity Home site is blocking Finovera from getting my account information, so I can't use it to pay my bills. I had that option when it was Comcast. How do I or can I get that access back?


Official Employee


127 Messages

1 m ago

That is a good question @victor.heflin! I am so sorry that you are having this concern with that site, but we are going to do everything we can to help! The main thing I might suggest trying is to clear your cookies and cache and see if that clears it up for you. If that doesn't work, I would then try rebooting the whole system, be it your phone or your computer. If neither of those work, then can you please send me a DM with your name and your full address to see if we can figure this out together? 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message




89.1K Messages

1 m ago

Not "Accessibility" related. Concern moved here to the proper help section.

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