Visitor
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2 Messages
I received email about missing information on my account from Xfinity
Action Required!
Dear Client,
it appears that some of your information is missing or incorrect in your xfinity ID, [Edited: "Personal Information"].
Please update your information immediately in order to retain your services. If you do not update your information by 08/20/21, we will close your account and all your services will be turned off. To verify your account information is accurate and up-to-date, go to:
xfinity.com/verifyxfinity Support
Accepted Solution
BruceW
Gold Problem Solver
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26K Messages
3 years ago
@user_55e2c5 : That's a phishing email, a scammer attempt to steal login and account information.
Please edit your post to remove the phishing link you posted. Posting these violates forum guidelines, see https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
To edit your message go to the three vertical dots at the top right corner of your post, select Edit, make your changes, then click Post to save them.
If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.
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XfinityRyanE
Official Employee
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1.1K Messages
3 years ago
Hello @user_55e2c5, thank you for reaching out to us with this. Online security is one of our top priorities, and we appreciate you bringing this to our attention. As mentioned by user @BruceW, if possible, please report this message to us by following the steps at this link: Internet Security with Xfinity - Report Abuse. Once there, select "Report Spam and Phishing Emails". We have a helpful how-to on how you can report these to us so we can further prevent things like this from happening.
(edited)
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user_55e2c5
Visitor
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2 Messages
3 years ago
Thank you. That is what I thought.
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