1 Message
I received a cancelation notice, but I didn't cancel anything!
I received an email saying the last day of my service is today (08/12/2024), but I didn't cancel anything! I'll be moving my service soon since I'll be moving soon, but not canceling it! My account also shows a pending order....Please help!
XfinityBillie
Official Employee
•
2.9K Messages
4 months ago
@user_g9w782 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to take a look and see what's happening. We can also help you with getting that transfer of service to your new home set up as well to help make your move simple, easy and awesome! Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
0
0