Visitor
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1 Message
I need to remove a six month old account from my profile.
I moved from New Jersey to Connecticut and require removal of my old address. This address is still showing and billing me for services where I no longer live. It has been six months; do I need an attorney to get this corrected?
I need this to be fixed immediately.
Regards,
XfinityJamesC
Official Employee
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3.1K Messages
9 hours ago
Greetings, @user_5fdwnc! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about canceling service at your old location. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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