Hello user_cvctx6! Thanks for reaching out to us for help with cancelling the internet account. I'm sorry that you need to close the account, but I can help out. Did you find a better rate or are you moving? If it is the cost of the services I can check to see if there are any new offers that may be available to keep you with Xfinity.
Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.8K Messages
8 hours ago
Hello user_cvctx6! Thanks for reaching out to us for help with cancelling the internet account. I'm sorry that you need to close the account, but I can help out. Did you find a better rate or are you moving? If it is the cost of the services I can check to see if there are any new offers that may be available to keep you with Xfinity.
Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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