Visitor
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1 Message
I NEED HELP
Hello. I was planning on being a new customer when I move into my new apartment next month. Thus, I began to make an account and select a plan. During this, I noticed that the website NEVER asked me my address, yet guessed it, almost correctly. The issue should be that I don't know how it got my address almost correct, but it's actually the fact that I cannot edit it to make it correct. I have logged out and back in, I have tried going into my account settings, etc, and it will not work. This website is garbage and super buggy.
I cannot access my account info at all. When I try, I'm put in a nonstop cycle of loading and error messages. Despite being logged in, I have a "log into account" button at the top of my screen nonstop, and I cannot use the chatbot because it wants me to log in, but I already am! I've tried on my phone too, still doesn't work.
I'm not really optimistic about using this service considering I can't even set up an account without issues. How do you even get new customers whenever it's impossible for them to finish setup?
XfinityRaf
Official Employee
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997 Messages
2 days ago
Good afternoon @acheck, and thanks for reporting your issues with your new account. If you could send our team a direct message with your full name and full address, we can look into why you can't log in and help with updating the address if needed.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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