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user_igi6j5
1st Topic

2 Messages

Wednesday, February 26th, 2025 4:26 PM

I need help

Set up a new account at a Xfinity store I cannot access my account they set up nor did I get a copy of the account that was set up I have not been able to talk to a live person the a.i. will not put me on a line with a live agent this is the worst customer service I’ve ever dealt with multiple hours over days and I still cannot get my account set up 

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Updated 

2 months ago

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XfinityEricB

Official Employee

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2.1K Messages

2 months ago

 

user_igi6j5 Thanks for reaching out to us for assistance with your account access today. I would be happy to help in any way I can. To confirm, after the account was set up did you set up a login ID here xfinity.com/getstarted?

 

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user_igi6j5

2 Messages

@XfinityEricB​ it says my google is connected to another comcast account 

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2 months ago

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XfinityEricB

Official Employee

 • 

2.1K Messages

 

user_igi6j5 Did you have a login in the past at another address using the same email you are trying to set up again? You may want to unlink it from the old account, and this can assist you with getting that done https://www.xfinity.com/support/articles/switching-between-multiple-accounts. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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