Visitor
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1 Message
I need help with 3 things
1. This account has my daughters email address
2. I'm supposed to get a mobile for a year but I dont know how to change my phone
3. This is the 3rd month I have paid for Netflx but I need that on my tv/
Your customer service is frustrating as it does not work. Please call me [personal information]
XfinityJohnG
Official Employee
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2.1K Messages
8 hours ago
Thank you for reaching out to our team here. I will be happy to look into all of those issues from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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