Visitor
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1 Message
I need help finding my account number
Xfinity is a scam. I have spent endless hours on the phone with customer service, days in the store and no one can find my account to cancel it but of course the can bill me
Visitor
•
1 Message
Xfinity is a scam. I have spent endless hours on the phone with customer service, days in the store and no one can find my account to cancel it but of course the can bill me
XfinityShawn
Official Employee
•
2.2K Messages
6 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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