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user_ud6ex3
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1 Message

Tuesday, June 3rd, 2025 11:02 PM

I need help cancelling my MLB subscription NOW. PLEASE HELP!

Website not helpful.  PLEASE HELP me cancel the new MLB subscription I inadvertently added on May 31,2025.  It is now June 3rd and website is still not  working. It's frustrating to the nth degree.  The website makes it clear you obviously don't want your customers to easily contact you.  I hope an agent reads this and responds but also sends this message up the chain for customer relations improvement.  

Question

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Updated 

2 days ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

2 days ago

Good evening @user_ud6ex3, and thank you for reaching out on our Community Forums with your MLB subscription issues, we appreciate it. I'm sorry to hear about the frustrations with the website and trying to cancel since it was inadvertently added but I assure you that our team is here to help. We'll be happy to help get that removed from your account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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