jacob_sitton's profile

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Mon, Sep 7, 2020 1:00 PM

I literally cannot do anything with my account or check anything on my account 6 days after purchase

I recently purcahsed and Xfinity voice home phone line last week and I have not been able to access my account to see when the bill is due, any status, check any E-mails or anything. If you name it, I probably cannot access it.

Everytime I go to the "My Account" section of your website, not a single section works.


When I log in, it says "We're getting your account set up. Check back soon to track and activate your services." and when I access anything beyond that it says I'm not authroized, even though I have an account.

I'm thinking this is due to not setting up my router yet, but thats yet ANOTHER problem. It has been almost 6 days and I have not received my self install kit, nor has there been a confirmation E-mail.

This is frustraiting because I've already been charged fifty dollars upfront.

Thank you in advance.



Official Employee


839 Messages

8 m ago

Hi @jacob_sitton, you're signing in to an Xfinity ID tied to your WiFi on Demand identity, can you please private message me your service address so we can look it up based off of that? 





To send a private message, please click my name "ComcastJonathan" then select "Send a Message" on the right side.

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