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user_aogzyq
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4 Messages

Tuesday, September 17th, 2024 1:33 AM

I keep getting logged out

When I sign into the main xfinity website it trys to load the site then signs me out a few seconds later

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Updated 

3 months ago

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XfinityRay

Official Employee

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2.3K Messages

3 months ago

Hi there, user_aogzyq! We are happy to help with the issue and apologize you keep getting logged out. Are you seeing any type of message such as Access Denied or You do not have permission to view this? Are you using a PC, laptop, mobile device, or tablet? 

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user_aogzyq

4 Messages

No, I don't see any messages it just logs me out. I'm using mobile

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3 months ago

0

XfinityRay

Official Employee

 • 

2.3K Messages

I appreciate your help with our questions so we can get to the bottom of this, user_aogzyq! I have a few more for you. 

Are you using one of our apps or our website when you get logged out?

Do you type in your login information or have it stored on your device?

When was the last time you reset your password? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_aogzyq

4 Messages

I'm using the website, and I manually type in my information. I only made my account the other day so I haven't reset the password yet

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3 months ago

0

XfinityAmandaB

Official Employee

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1.6K Messages

@user_aogzyq, Thank you for that update, I appreciate it! By chance have your services been activated yet? You said you just signed up a couple of days ago, so I want to clarify. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_aogzyq

4 Messages

No, I was trying to finalize my cart and place my order but I wasn't able to get that far

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3 months ago

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