Visitor
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2 Messages
I keep getting charged despite having canceled twice now
I canceled for the first time on August 18th. Got a bill a few weeks ago, called and messaged and was assured that I had canceled (confirmation code 1001580061062061) and still got a mesage today that I had an overdue bill. Did they just send me a bunch of random numbers and call it a confirmation code?
Can't get a live agent on the chat feature. Have been sitting on the phone for 20 minutes and not really sure it'll ever connect me to someone. WHAT IS WRONG WITH THIS COMPANY
XfinityThomasB
Official Employee
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2.3K Messages
1 month ago
user_bmvil9
Apologies to hear you are having issues getting support. Our team is happy to help. You can reach out to us in direct message to investigate what is happening.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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