I just want to talk to a Human!!!

My account keeps telling me I cant make any changes and to contact the owner of the account, I am the owner of the account. No matter how many prompts I follow on the phone I can not reach a live agent or get any actual help for my problems.

How to I talk to an actual agent that can help me??

Responses

XfinityEricB

Official Employee

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1.7K Messages

7 months ago

user_o8m2ni Thanks for reaching with your account loging concern. You would want to speak to our Customer Security Assurance team for anything that requires assistance with login issues like the one you described. You can reach them directly at 1 (888) 565-4329 when you have time to speak with them. They are the team you need to assist you with your concern I promise. Please let us know if there is anything more we can assist you with today.

0

Again

Expert

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31K Messages

7 months ago

@user_o8m2ni

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup

Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

0

Sign-In and Account Management

user_o8m2ni

I just want to talk to a Human!!!

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XfinityEricB

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